FREE Standard Delivery

On Orders over £29

For most of the UK*, we offer you a choice of delivery service partner and free delivery on orders of £29 or more, as follows:

Orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities, active from 2-3 days after dispatch.

Choosing your Delivery Partner:

By offering you a selection of delivery partners, we aim to ensure that – whatever you order and wherever you are – your parcel reaches you in the most efficient way possible.

All of our delivery partners offer a standard email or SMS notification service, but when you choose DPD you also benefit from these additional services:

  • Notification confirming the day of delivery in advance
  • Notification on morning of delivery with a 1 hour time slot
  • Real-time tracking via “Follow my parcel”
  • Option to change the date of delivery
  • Option to request the driver leaves the parcel in a specific safe place or with a preferred neighbour
  • Option to rearrange delivery to your nearest DPD Pickup Shop (max 20kg parcel limit)

Please note that for some deliveries, such as frozen or bulky goods or remote areas, we automatically select a partner who is best suited to handling your parcel(s) and so are not always able to offer you a choice.

Delivery Times:

Delivery to UK mainland addresses usually takes place within the specified number of days below. This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.

Ordered on 80% of our parcels
are delivered between
Earliest Delivery Date
Monday 2-3 days Wednesday the same week
Tuesday 2-3 days Thursday the same week
Wednesday 2-3 days Friday the same week
Thursday 2-4 days Saturday the same week
Friday 3-5 days Monday the following week
Saturday 3-4 days Tuesday the following week
Sunday 2-3 days Tuesday the following week

Frozen and bulky goods are subject to special shipping terms and customers are advised that these items may take longer to arrive than the estimated delivery times above and may arrive separately.

These goods are only dispatched with special delivery service providers and are therefore not available in all countries. This information is included in the product description. We apologise for any inconvenience.

Shipping Costs:

Online Pet Shop offers International shipping to the countries listed in the table below. However, we are unable to ship to Military Addresses, and apologise for any disappointment. Should you require any further information, please feel free to contact our Customer Service Team.

*A minority of GB postal codes, the Highlands, UK Islands, Channel Islands and Northern Ireland do not qualify for free shipping. The exact cost of delivery is determined by your Postal Code: This can be checked using the tool below and will also be visible before checkout.

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