Shipping and Delivery
For most of the UK*, we offer you a choice of delivery service partner and free delivery on orders of £29 or more, as follows:
Choosing your Delivery Partner:
By offering you a selection of delivery partners, we aim to ensure that – whatever you order and wherever you are – your parcel reaches you in the most efficient way possible.
All of our delivery partners offer a standard email or SMS notification service, but when you choose DPD you also benefit from these additional services:
Please note that for some deliveries, such as frozen or bulky goods or remote areas, we automatically select a partner who is best suited to handling your parcel(s) and so are not always able to offer you a choice.
Delivery to UK mainland addresses usually takes place within the specified number of days below. This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.
|Ordered on||80% of our parcels
are delivered between
|Earliest Delivery Date|
|Monday||2-3 days||Wednesday the same week|
|Tuesday||2-3 days||Thursday the same week|
|Wednesday||2-3 days||Friday the same week|
|Thursday||2-4 days||Saturday the same week|
|Friday||3-5 days||Monday the following week|
|Saturday||3-4 days||Tuesday the following week|
|Sunday||2-3 days||Tuesday the following week|
Frozen and bulky goods are subject to special shipping terms and customers are advised that these items may take longer to arrive than the estimated delivery times above and may arrive separately.
These goods are only dispatched with special delivery service providers and are therefore not available in all countries. This information is included in the product description. We apologise for any inconvenience.
Online Pet Shop offers International shipping to the countries listed in the table below. However, we are unable to ship to Military Addresses, and apologise for any disappointment. Should you require any further information, please feel free to contact our Customer Service Team.
*A minority of GB postal codes, the Highlands, UK Islands, Channel Islands and Northern Ireland do not qualify for free shipping. The exact cost of delivery is determined by your Postal Code: This can be checked using the tool below and will also be visible before checkout.